Shipping policy
Fae by Dee’s Shipping Policy
1. Order Processing Time
All our orders are processed and shipped out within 3-5 business days, except in the case of pre-orders and made to order products. Turn around times will be stated on the product page.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
Shipping costs are a flat rate of $8.50
Orders over $140 will ship free
Sadly, we are unable to ship your order to a PO Box or outside the US
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.